Privacy Policy

Effective Date: 03/30/2025

Solace Therapy Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal and health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and other applicable laws.

1. Information We Collect

We may collect the following types of information:

Personal Identifiable Information (PII): Name, contact details, date of birth, and other identifiers.
Health Information: Medical history, mental health treatment details, and other protected health information (PHI).
Billing Information: Insurance details, payment history, and financial transactions.
Technology Data: IP addresses, website usage, and cookies if you interact with our online services.

2. How We Use Your Information

We use your information to:

Provide therapy and mental health services.
Schedule and manage appointments.
Process payments and insurance claims.
Comply with legal and regulatory requirements.
Improve our services and website experience.

3. Sharing of Information

We do not sell your personal information. We may share your information only under the following circumstances:

With Your Consent: When you authorize us to share information.
For Treatment, Payment, and Healthcare Operations: With healthcare providers, insurance companies, and billing services.
Legal Compliance: If required by law, court order, or regulatory authorities.
Business Associates: With third-party service providers who help us operate our practice (under strict confidentiality agreements).

4. Your Rights Under California Law

As a California resident, you have rights under the CCPA/CPRA, including:

The right to know what personal information we collect and how we use it.
The right to request deletion of your personal information (subject to legal and ethical exceptions).
The right to opt out of the sale of personal information (we do not sell data).
The right to non-discrimination for exercising privacy rights.

5. How We Protect Your Information

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Confidentiality & Telehealth

If you use our telehealth services, your sessions are conducted through secure, HIPAA-compliant platforms. We recommend using a private space for your sessions to enhance confidentiality.

7. Cookies & Website Data

If you visit our website, we may use cookies to enhance user experience and analyze site traffic. You can manage cookie preferences in your browser settings.